Case Manager (Lead)

May 13

Submit your resumes and cover letters to staff@communityfpa.org

At the Community for Positive Aging (CfPA), we are dedicated to fostering a healthier, more inclusive and connected Portland for adults 55+ through educational and recreational programming, support services, and care. We are dedicated to creating safe, accessible spaces and opportunities for older community members to thrive. We are committed to raising public awareness, transcending the stigmas associated with aging, and moving toward a more intergenerational future together. We are excited to announce the opportunity for a caring and experienced professional to join our team as the Lead Case Manager for our Senior Services Program.

CfPA believes that each employee makes a significant contribution to our overall success. That contribution should not be limited by the assigned responsibilities. Therefore, this Position Description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent or CfPA, to just the specific work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of our endeavors.

Do you aspire to have a long-term career that will allow you to effectively use your skills in social service to make a difference in the lives of older adults? Are you an equity-minded professional with heart? We are seeking an empathetic, organized and proactive individual who understands and embodies our core values, cares deeply about supporting the independence and dignity of older adults, is compliance and solution oriented and enjoys working with others to create a positive, productive, and inclusive workplace.

Position Title: Lead Case Manager- Case Management

The Lead Case Manager provides high-quality services, advocacy, and support service for older adults to support independence and autonomy. Our programs are focused on enhancing their quality of life and helping seniors remain living in their own homes for as long as they choose to do so.

The Lead Case Manager provides a holistic assessment of needs, determines eligibility for case management programs, authorize and coordinate services, work with elder clients to determine goals, provide counseling, problem-solving, and advocacy, and will complete a reassessment of client support needs on a regular basis.

The Lead Case Manager will perform all duties of a Case Manager (carrying a reduced caseload) and serve as a team lead and resource to others regarding client needs and assistance. This position provides direct supervision to the team in partnership with the Director of Programs and is responsible for training new hires in the department.

Responsible To: Director of Programs

Supervises: Case Management Team in partnership with Director of Programs

Status: Full Time

Working Location: 80% in-person, 20% remote - our on-site offices are located within a lively and vibrant community center. We are excited to have team members join us who thrive in this type of environment!

Benefits:

Generous time off plan beginning at 2 weeks. Accrual increases with longevity.
12 paid holidays
Paid sick leave
403(b) Retirement Savings Plan and SEP-IRA.
100% Employer paid medical, dental, and vision insurance.
Employer paid Life Insurance
Employee Assistance Program
Possibility for Loan Forgiveness through the Federal Public Service Loan Forgiveness Program

Apply: Please send resume and cover letter to hiring@communityfpa.org.

Essential Roles & Responsibilities:

Case Management (80-85%)

Perform needs assessments and develop care plans in cooperation with consumer
Make appropriate referrals to service agencies
Coordinate and monitor services as indicated in the care plan
Narrate all client contacts as per contract requirements
Provide and/or coordinate direct support for consumers as indicated in the care plan
Navigate multiple client databases
Complete error-free reports in a timely manner
Support and contribute to program development
Advocate for the needs of consumers (e.g. with healthcare provider, family members, etc.)
Supervise volunteers and student interns as needed
Attend all required meetings and trainings
Assist with I&A duties as needed when I&A Specialist is unavailable.
Support I & A and transportation
Flexibility with working schedule in time of emergencies or crisis
Actively work to build workplace diversity, equity and inclusion.
Maintain confidentiality of information.
Share responsibility for Center coverage including crisis intervention and reception.
Approximately 50-75% of Case Managers’ time will be spent on billable activities.
Other duties as required

Lead Case Manager Responsibilities:

Supervision of team (15-20%)

Provide leadership for the Senior Case Management Program and be available to support team in staffing difficulties or challenging client issues
Train new Senior Case Management staff and lead the implementation of the training of new/ongoing and new policies/procedures for the senior case management team.of or and manage program staff
Lead role in monitoring program spending and compiling monthly financial expenditure documents.
Develop the agenda for weekly team and partner meetings
Support systems improvement, including developing policy and procedure which support the contract requirements.
Lead role in monitoring and responding to concerns from the client survey process.
Manage Waitlists, In Home Care and Agency Reviews, Action Plans

Desired Qualifications and skills:

Education & Experience

Demonstrated ability to work effectively, independently, and as part of a cross-disciplinary team.
Strong interpersonal skills; able to quickly establish credibility to develop and manage productive relationships with internal and external individuals and agencies.
Demonstrate experience in interviewing households, making appropriate referrals, and performing crisis intervention.
Demonstrate knowledge of services and resources available to older adults living in Multnomah County.
Ability to engage and communicate with a diverse group of people including clients, partners, staff and leadership
Strong background of managing change throughout a distributed system of entities and teams
Deep content knowledge of the diversity, equity, and inclusiveness best practices for organizations striving to become more diverse, equitable, and inclusive
Ability to remain solution-focused and respectful in all interactions with staff, coworkers, vendors, and clients.
Experience in case management, interviewing, assessing, planning, coordinating resources and implementing case plans.
Relevant experience or Bachelor’s degree in Social Work or equivalent in related fields is highly desired.
Bilingual written and spoken in a language in addition to English is preferred, but not required.
Sufficient manual dexterity and physical ability to perform assigned tasks

Physical Demands / Work Environment:

Computer literate with working knowledge of Microsoft Windows. Must be able to sit, stand, walk, drive, talk on the telephone and/or use a PC for long periods of time.
Possess a valid driver's license and verification of current auto-insurance, and have full use of an automobile during work hours
Continuously required to read computer screen; perform repetitive motions of hands and wrist; hear and/or respond to verbal/audio cues
Occasionally required to stand and/or walk for extended periods of time; sit for extended periods of time; lift, push, pull and/or carry objects up to 10 pounds

About us

OUR VALUES: Respect ~ Excellence ~Diversity, Equity, Inclusion~Teamwork ~ Innovation ~ Community

Notice of Non-Discrimination

It is the policy of the Community for Positive Aging to treat all people with dignity and respect. The agency prohibits discrimination based upon race, sex, religion, creed, color, gender identity, age, national origin, marital status, pregnancy, sexual orientation, gender expression, citizenship status, military service, veteran status, housing status, familial status, source of income, political affiliation, union affiliation, physical disability, mental disability, or other protected status in accordance with applicable law. In addition, we shall not discriminate against minority-owned, women-owned, or emerging small businesses.

Job Type: Full-time

Pay: $58,000.00 - $60,000.00 per year

Benefits: