Resident Services Specialist @ The Julia West

Aug 22

We’re Hiring! Resident Services Specialist (part-time) @ Julia West

Join a mission-driven team where stability, creativity, and community connection come together.

Community for Positive Aging (CfPA) is seeking a part-time Resident Services Specialist to support residents of Julia West, a new 90-unit Permanent Supportive Housing (PSH) community for adults 55+ in downtown Portland. This position is perfect for someone who thrives on building community, facilitating programs, and helping residents connect with resources that enhance their quality of life.

You’ll play a key role in fostering a welcoming, stable environment for residents who have experienced homelessness and work alongside case management partners (Northwest Pilot Project & NARA) to ensure residents feel supported and connected.

About Julia West PSH

Julia West provides affordable, permanent housing for seniors 55+ with histories of homelessness. All residents receive intensive case management from NWPP or NARA, while CfPA provides on-site resident services, community-building, and supplemental support focused on health, wellness, and social connection.

Why this role might be right for you

You enjoy building relationships and creating opportunities for residents to thrive in community.
You’re organized and resourceful, able to juggle multiple priorities with a calm, supportive approach.
You value collaboration and believe in the power of partnerships.
You bring cultural humility, empathy, and strong boundaries to your work.

Key Responsibilities

Resident Support & Referrals

Be on-site at Julia West for at least 16 hours per week as a consistent, trusted presence.
Provide residents with information and referrals to resources around health, wellness, education, employment, and creativity.
Assist with needs assessments and help ensure resident voices shape programming and services.

Community-Building & Programming

Coordinate and facilitate social, cultural, and educational activities that foster connection and well-being.
Partner with volunteers and community organizations to enhance resident services.
Support resident-led initiatives and encourage participation in community life.

Collaboration & Coordination

Work closely with case managers (NWPP & NARA) and property management to ensure smooth communication and support for residents.
Attend service coordination meetings and contribute to care planning discussions.
Maintain accurate documentation and complete monthly reports on activities and participation.

What You Bring

Required Skills & Qualities

Strong interpersonal skills with ability to engage respectfully with BIPOC, LGBTQ+, disabled, and low-income communities.
Experience in resident services, housing, social services, or community-based programming.
Organized, self-directed, and comfortable balancing administrative work with on-the-ground engagement.
Ability to maintain healthy boundaries while offering compassionate support.

Preferred Qualifications

Experience working with older adults or in permanent supportive housing.
Bilingual or multilingual skills.
Knowledge of local social service systems and community resources.
Proficiency with Google Workspace and documentation platforms.

Compensation & Benefits

Pay: $26.00 – $28.00 per hour (0.5 FTE / approx. 20 hrs per week)
Benefits include:

Medical and Dental Insurance (prorated)
403(b) Retirement Plan and SEP-IRA
Generous PTO and Sick Leave (prorated)
Paid Holidays (prorated)
Employer-Paid Life Insurance
Eligibility for Public Service Loan Forgiveness (PSLF)

About the Community for Positive Aging (CfPA)

We are an inclusive, equity-centered organization dedicated to supporting adults 55+ through care services, educational programming, food access, community connection, and advocacy. Rooted in a commitment to anti-ageism, we envision a future where people of all ages thrive together.